FAQ

FAQ

How long is the shipping process?

Our hours of operation for both shipping and customer service are Monday through Friday, 10 a.m. to 5 p.m. PST, excluding weekends and major USA holidays. Due to Covid -19 measurements, orders will generally ship 3-4 weeks from the date of the order or earlier. 

*NOTE: during new releases, holidays, etc. processing time may be extended.

Transit times will vary based upon a few different conditions, including but not limited to:
  • Total distance between shipping location and delivery address
  • This supplies to all International and Domestic (USA) or International orders
  • Selected delivery method

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. 

DOMESTIC:
  • USPS First Class: 7-10 Business Days
  • USPS Priority Mail: 5-7 Business Days 
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
  • FedEx International Economy: 10-14 Business Days
  • FedEx International Priority: 4-7 Business Days
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.